PAE Business Service.Net powered by Mago.net in partnership with Print Audit Infinite Device Management
Service.Net is powered by Mago.net CRM and designed to provide a Complete Management Solution for Technical Support and Maintenance provision. It has been a market leader in the European market for over 25 years.
Integration & Efficiency
With seamless integration between Mago.net and Print Audit Infinite Device Management all Service.Net functionality is designed to achieve maximum efficiency, remove duplication of data and reduce the true cost of support. Reporting is simple and provides the management information required to protect profitability.
Immediate & Flexible
To successfully provide after sales service an organisation must be customer focussed. This means being able to react quickly to customer demands and requirements.
The new architecture of Service.Net is designed to allow maximum flexibility in all aspects of service response (call handling, contracts & maintenance) and create a real competitive advantage for customer focussed service.
Introduce Best Practice to your Workplace Main features
Device Fleet Management
allows for complete control of the entire base. Covering multiple sites and customer configurations each machine is configured with a data sheet specifying meters, consumables and warranty conditions applicable to that contact. All movements and shipments are integrated into warehouse management and tracked and the information retained for reporting.
Call Handling, Field Visit Management and Planning
is designed for high demand situations where the availability of information and management of response times is critical.
Historical online information, alert handling, Live Account status and Workflow Management are just some of the tools the work-controller can use to manage repairs, avoid costly returns and overruns against agreed SLA standards.
is a graphical tool that not only allows the work-controller to assign calls but provides a real time operational dashboard showing the status of all calls and technicians. Planning also allows for the email of call details to field technicians, & assignments online via the optional modules: MyService for CallManager & MyService for BlackBerry.
Service.Net can manage all types of service contracts.
Being able to offer different contracts to customers and easily manage the different billing cycles, pricing structures and challenging requirements in today’s market provides a real competitive advantage and ensures your operational costs are kept under control even when faced with a customised agreement.
The complete suite of features provided by Service.Net makes management of Consumables and Counters straightforward. Each area is defined in terms of model or single machine, allowing for tracking of trends, historical consumable consumption and profitability by contract, model or particular device in easily accessible reporting.
Service.Net has a comprehensive Reporting Suite all of which can be exported to Excel directly for analysis. These include:
- Reports by Customer and Model
- Reports on Machines in Field
- Copy Volume
- Call Statistics
- Statistics by Technician
- Field Service Visits
- Reliability by Device
- Consumable Usage Analysis
- Contract Profitability